Kwong Lung - World Leading Manufacturer

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Stakeholder Engagement

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STAKEHOLDER ENGAGEMENT

Stakeholder Engagement

Employees
Employees

Key Concern
Compliance with Regulations, Labor Relations, Compensation and Benefits, Occupational Health and Safety

Communication channels
Complaints, Employees Monthly Meeting, Kwong Lung Quarterly

Engagement Results
- 494 employees in Taiwan participated in health seminars, with a total of 1,268 hours in 2019.
- We convene monthly welfare committee meetings to ensure smooth communication channels.
- We utilize I Voting, an online discussion and voting system, to encourage employees to discuss and vote on the issues of the company's major decisions.
Contact Person
Mrs. Chen
honesty@klf-group.com
Customers
Customers

Key Concern
Process Technology, Product Quality and Reliability, Customer Service, Product Delivery and Capacity, Green Products

Communication channels
Audit, Supplier Seminar, Customer Satisfactory Survey

Engagement Results
- Customer satisfaction is regularly surveyed and incorporated into the management test process system as suggestions for improvement. There were 89 global customer complaints in 2019 without major customer complaints.
- We properly control customer's data, and strictly prohibit data leakage that may cause violation of customer privacy. We did not have any customer personal information leakage in 2019.
Contact Person
Mrs. Sun
+886-2-2709-2550
Suppliers
Suppliers

Key Concern
Supply Chain Management, EHS Management, Compliance with Regulations

Communication channels
Complaints, Quarterly

Engagement Results
- We conduct supplier evaluation and quarterly audits to ensure the quality of supplier cooperation.
- In 2019, no manufacturer violated the regulations and was thus terminated.
Contact Person
Mrs. Wen/Mr. Zhou
kl.777@klf-group.com
Investors/Shareholders
Investors/Shareholders

Key Concern
Industrial Competitive Advantage, Future Growth Potential, Profitability Enhancement

Communication channels
External Communication Mailbox, Shareholder Meeting, Investor Conference

Engagement Results
- In 2019, we held two investor's conferences, and received 79 visits from domestic and foreign corporations.
Contact Person
Mr. Lee
kl.888@klf-group.com
Community/NGO/NPO
Community/NGO/NPO

Key Concern
Volunteer Service, Industry-Academy Cooperation

Communication channels
External Communication Mailbox, Participate in Environmental Protection Activities, Internship Projects

Engagement Results
- In 2019, we provided 4 students from Taiwan University of Science and Technology University with a summer internship. Each student has to perform a project task, and a dedicated instructor is assigned to help adapt to the company environment and start work smoothly. The assigned project needs assessment and review. If the project is selected, students can directly obtain pre-offer qualification, which implements the industry-university plan.
Contact Person
Mrs. Chen
honesty@klf-group.com
Governmental Agency
Governmental Agency

Key Concern
Market Observation Post System (MOPS)

Communication channels
External Communication Mailbox

Engagement Results
- In 2019, we released a total of 50 important information immediately.
Contact Person
Mr. Lee
kl.888@klf-group.com
Media
Media

Key Concern
CSR and Operational Performance

Communication channels
External Communication Mailbox, Press Releases

Engagement Results
- In 2019, we spared no effort to participate in public welfare activities (participation in 1919 food bank, donation of school air-conditioning, Vietnam child care plan, sponsored medical research plan, etc.).
- The relevant expenditure in 2019 was NT$3.52 million, accounting for approximately 0.72% of the annual surplus.
Contact Person
Mr. Lee
kl.888@klf-group.com
Research Institutions
Research Institutions

Key Concern
Green Product Development

Communication channels
Industry-Government-University Conferences, External Communication Mailbox

Engagement Results
- We participate in various related associations such as the Taiwan Garment Industry Association, International Down and Feather Bureau, etc.
Contact Person
Mrs. Chen
honesty@klf-group.com

About KWONG LUNG

Established in 1966, Kwong Lung became OTC in 1999.
We are a global leading vertically-integrated manufacturer focusing on outdoor clothing & performance garments, sleeping bags, home textiles and down & feather.

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